Service Management
There a number of operational issues of EIS provision which it is important to evaluate. In all cases it is important to consider these issues from a user perspective rather than solely a library perspective.
- Usage: Evaluate the amount of use and number of users of EIS
- Personnel: Evaluate the effectiveness of staffing arrangements for EIS
- Budgeting: Evaluate how efficiently the EIS budget is managed
- Current Provision: Evaluate the quality, quantity and range of EIS resources
- Future provision: Evaluate collection development opportunities
- Technical performance: Evaluate EIS performance, interoperability and access management