Frequently Asked Questions
Site Questions
- How do I read PDF files?
- Your tools require Microsoft Word, but I don't have access it, how can I view the files?
- Your web site doesn't print as it appears on screen, why?
- I get a message asking me to upgrade my browser when I access the site, why?
Evaluation Questions
How do I read PDFfiles?
In order to view PDF files that are held on this site you will need Acrobat Reader. This software is available to download free of charge from Adobe. For the Reader which includes accessibility support for screen readers, click here.
Your tools require Microsoft Word, but I don't have access it, how can I view or edit the files?
If you don't want to edit the files, you can download a Microsoft Word file viewer for Windows on the Microsoft site. Alternatively, Open Office can open and edit Microsoft Word files, and is available for free on Linux, Windows and Mac OS X platforms.
Your web site doesn't print as it appears on screen, why?
This site uses print style sheets, so that materials like the case studies are formatted correctly for print. Modern browsers apply this stylesheet automatically. If you want to print what the site looks like in a browser window, you will need to take a screengrab and print that. On Windows machines this can be accomplished using "alt" and "printscreen"keys together and pasting the result into a document.
I get a message asking me to upgrade my browser when I access the site, why?
If you're getting that message it means one of the following:
- You are using an older browser like Internet Explorer 4 or Netscape Navigator 4. These browsers were released some time ago, and do not fully support modern CSS based layout. You can still access the site and its information, but the look and feel will be somewhat minimalist. If you upgrade to the latest version of your prefered browser, then this will remove the message.
- You have a custom style sheet which is applied to all pages. In which case simply edit your custom stylesheet so that #upgrade is set to display: none;
- You are using a text only browser.